Refund policy

At Revel Marketplace, we want you to be happy with your purchase. If you are not fully satisfied, we offer returns and refunds according to the policy below.

Return Eligibility

Items must be requested for return within 14 days of delivery.
Items must be unused, unworn, unwashed, and in their original condition.
Items must be returned in original packaging, when applicable.
Final sale items, gift cards, and personalized items may not be eligible for return unless required by law.

How to Start a Return

To begin a return, contact us at support@revelmarketplace.com with your order number and reason for return. We will review your request and provide return instructions if your item is eligible.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be issued to your original payment method within a reasonable period of time.

Please note:

Shipping charges are non-refundable unless the return is due to our error.
Return shipping costs are the customer’s responsibility unless otherwise stated.
Depending on your payment provider, it may take additional time for the refund to appear in your account.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will work with you to resolve the problem as quickly as possible.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at support@revelmarketplace.com.

Non-Returnable Items

Some items may not be eligible for return, including:

Sale or clearance items.
Gift cards.
Personal care items.
Customized or made-to-order products.

Contact

For return questions, contact us at support@revelmarketplace.com.

Best practice

Since your email should be fully formatted as support@revelmarketplace.com, make sure Shopify and your footer use that exact address everywhere.

Checklist

Paste this into Shopify Return Policy.
Replace any other placeholder emails.
Set the same email in Contact Information.
Add the email to footer and order confirmation templates.